Instead of scrolling through messages from their mom or friends, users can tap on their Business Inbox to find chats with their favorite brands. This makes it easier for users to navigate their inboxes. This folder is accessible directly from the Chats screen and allows users to store and organize brand conversations, including one-to-one chats, special discounts, and order confirmations.īusiness Inbox will be pinned to the top of the Chats screen by default, and all brand communications will be automatically routed to the folder. Viber Business Inbox: what is it, and how does it work?īusiness Inbox is a dedicated space for brand-consumer interactions.

Here’s everything you need to know about Viber’s exciting new features. These products will enhance security and the customer experience while benefiting brands. This year, Viber introduced two new products: Business Inbox and Commercial Account. Brands can use Viber Business Messages as a single channel for multiple conversational, promotional, and transactional messages. With over one-billion users worldwide and 70+ million interactions every hour, Viber is a powerful customer engagement tool.

Viber new update